Refund Policy

At DreamVid, customer satisfaction is important to us. We aim to provide reliable AI-powered tools and responsive customer support to ensure a positive experience. If you have any questions or concerns about our services, we encourage you to contact our support team as soon as possible so we can assist you. Contact us: support@dreamvid.com

Requesting a Refund

If you wish to request a refund, please contact our customer support team with the relevant order details. To help us process your request efficiently, please include the following information:

· Product or subscription name
· Order reference number
· Email address used for the purchase
· Reason for the refund request

Refund requests are typically reviewed within one business day. Each request is evaluated on a case-by-case basis according to the eligibility criteria outlined below.

Free Trial and Money-Back Guarantee

DreamVid may offer free trials or limited access plans that allow users to evaluate our services before making a purchase. We encourage users to fully test the product during the trial period to ensure it meets their needs and works properly in their environment.

If no technical issues are reported during the applicable trial or guarantee period, refund requests may be declined.

Eligibility for Refund

Refunds may be approved under the following circumstances:

· The service experiences a technical issue that prevents normal use and cannot be resolved within a reasonable timeframe, and the user chooses not to wait for a fix or update.
· A critical system malfunction occurs, making the service unavailable or unusable.
· Duplicate charges are made for the same product or subscription due to a technical error.
· The user does not receive access to the purchased service within 24 hours of payment and does not receive a response from support within 48 hours after reporting the issue.
· An automatic subscription renewal occurs without a prior notification email, and the user contacts us within 7 days of the renewal.
· Multiple payments are processed unintentionally for the same order due to a payment processing error.

Approved refunds will be issued to the original payment method used at the time of purchase.

Non-Refundable Situations

Refunds may not be granted in the following situations:

· The product or service is found elsewhere at a lower price after purchase.
· A similar service is purchased from another provider after completing the order.
· The purchase was made as part of a special promotion, discount, or limited-time offer.
· Repeated refund requests are made for similar products or services.
· Payment disputes involving fraud or unauthorized use must be resolved with the payment provider or card issuer, although we will cooperate where possible.
· The user did not review the product description or service details before purchasing.
· No valid reason is provided when requesting a refund.

In these cases, DreamVid may, at its discretion, offer alternative solutions such as service credits or product exchanges.

Our Commitment

DreamVid values user feedback and continuously works to improve our services. If you experience any issues, our support team will make reasonable efforts to assist you and resolve concerns before a refund is considered.

If you have questions about this Refund Policy, please contact us at: support@dreamvid.com