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Support Center Sales FAQ

  1. Is it safe to purchase products from your website?

    Yes. We take your security and privacy seriously. Our website uses industry-standard security measures to protect your personal information and payment data throughout the entire browsing and purchasing process.

  2. What payment methods do you accept?

    We support a wide range of major payment methods, including Visa, MasterCard, American Express, Discover, JCB, UnionPay, Alipay, and more. You can choose the option that works best for you at checkout.

  3. What if I purchased the wrong product?

    If you’ve purchased the wrong product, please contact DreamVid AI customer support as soon as possible. Our team will review your request and help you switch to the correct option when applicable.

  4. How can I access the latest version of your product?

    Our product is generally updated automatically to the latest version. If you’re not seeing the update, try clearing your browser cache and refreshing the page. Mobile users can refer to our iPhone and Android guides for additional help.

  5. Where can I use DreamVid?

    DreamVid provides a suite of online tools accessible from any browser. You can create AI-powered videos, generate images, and remix videos—all in one platform without installing any software.

  6. How to apply for a refund if I am not satisfied with the purchase?

    DreamVid offers a 30-day Money-Back Guarantee. For full details, please visit: https://www.lumeflow.ai/refund-policy/

  7. What if registration fails?

    If registration doesn’t work, it’s often due to a mismatch in the licensed email or registration code. Both are case-sensitive, so please copy and paste them carefully, avoiding extra spaces or symbols.

  8. How can I register for my purchased products?

    To access all features, click the “Log In” icon and sign in with the email and password provided in your order confirmation. If you already have a membership account, your purchase will automatically be linked to it—no separate password email will be sent. Need assistance? Contact our support team or join our Discord channel for quick help.

  9. Why didn’t I receive my registration information after checking out?

    You should typically receive your registration email within an hour. If it doesn’t appear in your inbox or spam folder, please contact our support team via the Support Center and include your payment receipt. We’ll respond as quickly as possible.

  10. Can I cancel an order after placing it?

    Once an order is successfully processed, cancellations are generally not supported. Refunds may be available in certain cases. For more details, please review our Refund Policy or contact our support team for assistance.

  11. How do I delete my account?

    To cancel your account, go to DreamVid Member Center > My Account > Account Security > Account Cancellation. Click the “Get” button to receive a verification code, enter the code, and then click Confirm to complete the process.

  12. How can I reset my password?

    To reset your password, go to DreamVid Member Center > Find My Account > Account Security. Enter your current password, then your new password, and click Confirm to save the changes.

  13. How to cancel the subscription?

    Situation 1:
    If the product you purchased needs an account ID and password to log into to activate, then it is a membership product. You can cancel the subscription with the following steps by yourself in the DreamVid Member Center.
    Step 1.
    Please log into the DreamVid Member Center.
    Step 2.
    Please select My Product, and you will see all the products you purchased.
    Step 3.
    Please choose the product that you want to cancel the subscription with and then click Cancel Subscription.
    Step 4.
    Please click Get, then your account email will receive a verification code.
    Step 5.
    Please enter the Verification Code and click Cancel Subscription Now. Then your subscription will be canceled.
    Situation 2:
    If you forget your initial account password or failed to log into your membership account due to other unknown reasons to cancel, contact Customer Service and we can unsubscribe you and give you a cancellation notification to your email account.